Privacy policy

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Realcroatia.com offers tourist services through its own websites and through other online platforms such as partners’ websites and social media. Realcroatia.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to stay informed of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.

Privacy

What kind of personal information does Realcroatia.com use?

When you send an inquiry you are asked for your name and email address. We also ask for your home address, telephone number, payment information for reserved services, the names of guests travelling with you and your additional preferences for your stay.

When you visit our Website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that determines your mobile device type, device-specific settings and characteristics and location details (for which you will be specifically asked by your browser to allow) if such option is available on your device.

We may also receive information about you when you use certain social media services.

Why does Realcroatia.com collect, use and share your personal data?

  • Reservations: First and foremost, we use your personal data to complete and administer your reservation details for tourist service you have booked.
  • Customer service: We provide international customer service, available daily as specified on our Website. Sharing your details with our customer service staff allows us to respond when you need us and responding to any questions you might have about your reservation.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
    • If we believe that a particular offer may be of interest to you, we may decide to make contact with you by email, direct mailing, phone or text message – which method we choose depends on the contact information you’ve previously shared with us.
  • Other communications: There may be other situations when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to your wishes and handle requests you have made.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Realcroatia.com.
    • We may also send you other material related to your reservations, such as how to contact Realcroatia.com if you need assistance while you are away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through Realcroatia.com.
  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does Realcroatia.com use social media?

We use social media to promote our partners’ services and to promote, improve and facilitate our own services.

These social media services may allow you to share information with Realcroatia.com. When you register with a social media app, you will be told which information will be shared with Realcroatia.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalizing our website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.

How does Realcroatia.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • The products you booked: In order to complete your reservation, we need to transfer relevant reservation details to the travel product provider you have booked at. This may include information such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. This information may also be used by Realcroatia.com or the travel product providers to give you personalized offers related to the reservation. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.
  • Your local Realcroatia.com office: In order to support you during the reservation process and throughout your stay, your details may be shared with subsidiaries of the Realcroatia.com corporate family.
  • Third-party service providers: We may use service providers to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognized when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookie and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

To learn more about cookies and how to manage them, visit allaboutcookies.org or youronlinechoices.eu.

How are cookies used on Realcroatia.com?

Our website uses the following types of cookie:

  • Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
  • Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytical cookies to learn if their customers make use of accommodation offers integrated into their websites.
  • Commercial cookies: We use third party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “remarketing” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown. Commercial cookies may also be used by selected third parties to display their products and services through our website.

How long do Realcroatia.com cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.

How can you recognize Realcroatia.com cookies?

You can find our cookies in your browser settings.

Does Realcroatia.com use third-party marketing and analytics cookies?

Yes, Realcroatia.com uses the services of trusted and recognized online advertising and marketing companies. Realcroatia.com may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.

The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to Realcroatia.com cookie data?

Only website code of Realcroatia.com has access to Realcroatia.com cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

If you decide not to accept certain technical and/or functional cookies, you may not be able to use some functionalities on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Security

What security procedures does Realcroatia.com put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We do not store your credit card data. The billing and form for entering such data is on the payment gateway provider. In the payment process, you will be redirected to that site solely for payment purposes, for security reasons.

Children

The services offered by Realcroatia.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, that we are aware of, we reserve the right to delete it.

Contact

How can you control the personal data you have given to Realcroatia.com?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at helpdesk@Realcroatia.com Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to helpdesk@Realcroatia.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Realcroatia.com website and choosing to remove your account.

Who is responsible for the processing of personal data on the Realcroatia.com website and apps?

Real experience d.o.o. controls the processing of personal data on its websites. Real experience d.o.o. is a private limited liability company, incorporated under the laws of the Republic of Croatia and has its offices at Vlaška 9, 10000 Zagreb, Croatia. If you have any suggestions or comments about this privacy notice, please send an email to helpdesk@Realcroatia.com.


Last updated: September 2017