Realcroatia.com offers tourist services through its own websites and through other online platforms such as partners’ websites and social media. Realcroatia.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to stay informed of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
What kind of personal information does Realcroatia.com use?
When you send an inquiry you are asked for your name and email address. We also ask for your home address, telephone number, payment information for reserved services, the names of guests travelling with you and your additional preferences for your stay.
When you visit our Website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that determines your mobile device type, device-specific settings and characteristics and location details (for which you will be specifically asked by your browser to allow) if such option is available on your device.
We may also receive information about you when you use certain social media services.
Why does Realcroatia.com collect, use and share your personal data?
We use social media to promote our partners’ services and to promote, improve and facilitate our own services.
These social media services may allow you to share information with Realcroatia.com. When you register with a social media app, you will be told which information will be shared with Realcroatia.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalizing our website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.
How does Realcroatia.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookie and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
To learn more about cookies and how to manage them, visit allaboutcookies.org or youronlinechoices.eu.
How are cookies used on Realcroatia.com?
Our website uses the following types of cookie:
How long do Realcroatia.com cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.
How can you recognize Realcroatia.com cookies?
You can find our cookies in your browser settings.
Does Realcroatia.com use third-party marketing and analytics cookies?
Yes, Realcroatia.com uses the services of trusted and recognized online advertising and marketing companies. Realcroatia.com may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Who has access to Realcroatia.com cookie data?
Only website code of Realcroatia.com has access to Realcroatia.com cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you decide not to accept certain technical and/or functional cookies, you may not be able to use some functionalities on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
What security procedures does Realcroatia.com put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We do not store your credit card data. The billing and form for entering such data is on the payment gateway provider. In the payment process, you will be redirected to that site solely for payment purposes, for security reasons.
The services offered by Realcroatia.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, that we are aware of, we reserve the right to delete it.
How can you control the personal data you have given to Realcroatia.com?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at helpdesk@Realcroatia.com Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to helpdesk@Realcroatia.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Realcroatia.com website and choosing to remove your account.
Who is responsible for the processing of personal data on the Realcroatia.com website and apps?
Real experience d.o.o. controls the processing of personal data on its websites. Real experience d.o.o. is a private limited liability company, incorporated under the laws of the Republic of Croatia and has its offices at Vlaška 9, 10000 Zagreb, Croatia. If you have any suggestions or comments about this privacy notice, please send an email to helpdesk@Realcroatia.com.
Last updated: September 2017